At Getpin, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services.

By using Getpin, you agree to the terms of this policy.

1. Who We Are

Getpin is an AI-powered platform that helps businesses manage their social presence by monitoring reviews, generating replies, scheduling content, and summarizing engagement across platforms like Google, Facebook, and Instagram.

2. What Data We Collect

Information You Provide:

• Name, email address, and contact information
• Business name and linked accounts
• Payment details (processed via secure third-party providers)

Information We Collect Automatically:

• Login activity and usage data
• Device information and browser type
• IP address and geolocation (for security and analytics)

Third-Party Data:

• Content, comments, and reviews from connected platforms (e.g., Google Business, Facebook Pages)
• Social media post performance metrics

3. How We Use Your Data

We use your data to:

• Provide and operate our services
• Notify you of new reviews, messages, or social updates
• Send service-related emails and product updates
• Improve our platform through usage analytics
• Ensure security and prevent misuse

4. Legal Basis for Processing (for EU/EEA Users)

We process your data under the following legal bases:

• Contractual necessity – to provide the service you've signed up for
• Legitimate interest – for analytics, product improvement, and communication
• Consent – for marketing communications (you can withdraw at any time)

5. How We Share Your Data

We do not sell your data. We may share it only with:

• Trusted service providers (e.g., hosting, analytics, payment processors)
• Platform integrations (e.g., Google, Facebook) — only as needed to deliver our service
• Legal authorities — if required by law or for protecting rights

6. Data Retention

We retain your data only as long as necessary:

• For active accounts: while your subscription is ongoing
• For closed accounts: up to 12 months unless legally required to keep it longer

You may request deletion of your data at any time.

7. Your Rights

Depending on your location, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate information
• Request deletion of your data
• Object to or restrict certain processing
• Withdraw consent for marketing emails
• File a complaint with a data protection authority (if in the EU/UK)

8. Cookies

Getpin uses cookies for:

• Essential functionality (login, security)
• Analytics and product improvement
• Optional features like remembering preferences

You can manage or disable cookies via your browser settings.

9. Data Security

• We take data security seriously and use:
• Encrypted connections (HTTPS)
• Secure cloud infrastructure
• Role-based access and audit logging

However, no system is 100% secure. Use the platform responsibly and protect your login credentials.

10. Changes to This Policy

We may update this Privacy Policy. We’ll notify you about significant changes via email or in-app notification. The “Effective Date” above reflects the latest version.

11. Contact Us

If you have any questions about this policy or your data, contact us:

Email: privacy@getpin.ai


By using Getpin, you acknowledge and agree to this Privacy Policy.